Abstract
Personalization and sophistication using new ICTs is the path adopted by industries intending to enter Smart Cities. This work seeks to provide a system dynamics model for forecasting the impact of innovations in auto repair workshops (part of the Automotive Aftermarket) in the Ecuadorian automotive industry. The model was used for simulating three scenarios: i) auto repair shops without innovations, ii) with innovations, and iii) with innovations, launch scale and budget increase. The goal is to prove that production performance caused and managed by increasing action that arises around the market demand and supported by business strategies based on ICTs and innovation that lead to decrease congestion, costs, delays, and unnecessary mobilizations resulting in a high value-added experience for customers as one way more to get a Smart City.
| Original language | English |
|---|---|
| Title of host publication | 2023 9th International Conference on eDemocracy and eGovernment, ICEDEG 2023 |
| Editors | Carmen Vaca, Daniel Riofrio, Jhonny Pincay, Luis Teran, Luis Teran |
| Publisher | Institute of Electrical and Electronics Engineers Inc. |
| ISBN (Electronic) | 9798350324501 |
| DOIs | |
| State | Published - 2023 |
| Event | 9th International Conference on eDemocracy and eGovernment, ICEDEG 2023 - Quito, Ecuador Duration: 3 Apr 2023 → 5 Apr 2023 |
Publication series
| Name | 2023 Ninth International Conference on eDemocracy & eGovernment (ICEDEG) |
|---|
Conference
| Conference | 9th International Conference on eDemocracy and eGovernment, ICEDEG 2023 |
|---|---|
| Country/Territory | Ecuador |
| City | Quito |
| Period | 3/04/23 → 5/04/23 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 11 Sustainable Cities and Communities
Keywords
- Automotive aftermarket
- Business-innovation
- Complex-systems
- Smart-business
- System Dynamics
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