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Automotive Aftermarket Goes Smart: A System Dynamics Approach to Innovation the Business Model in the Ecuadorian Industry

  • Andrés Robalino-López
  • , Henry Naranjo Molina
  • , Zanna Aniscenko
    • Escuela Politecnica Nacional
    • Universidad Técnica Particular de Loja

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Abstract

    Personalization and sophistication using new ICTs is the path adopted by industries intending to enter Smart Cities. This work seeks to provide a system dynamics model for forecasting the impact of innovations in auto repair workshops (part of the Automotive Aftermarket) in the Ecuadorian automotive industry. The model was used for simulating three scenarios: i) auto repair shops without innovations, ii) with innovations, and iii) with innovations, launch scale and budget increase. The goal is to prove that production performance caused and managed by increasing action that arises around the market demand and supported by business strategies based on ICTs and innovation that lead to decrease congestion, costs, delays, and unnecessary mobilizations resulting in a high value-added experience for customers as one way more to get a Smart City.

    Original languageEnglish
    Title of host publication2023 9th International Conference on eDemocracy and eGovernment, ICEDEG 2023
    EditorsCarmen Vaca, Daniel Riofrio, Jhonny Pincay, Luis Teran, Luis Teran
    PublisherInstitute of Electrical and Electronics Engineers Inc.
    ISBN (Electronic)9798350324501
    DOIs
    StatePublished - 2023
    Event9th International Conference on eDemocracy and eGovernment, ICEDEG 2023 - Quito, Ecuador
    Duration: 3 Apr 20235 Apr 2023

    Publication series

    Name2023 Ninth International Conference on eDemocracy & eGovernment (ICEDEG)

    Conference

    Conference9th International Conference on eDemocracy and eGovernment, ICEDEG 2023
    Country/TerritoryEcuador
    CityQuito
    Period3/04/235/04/23

    UN SDGs

    This output contributes to the following UN Sustainable Development Goals (SDGs)

    1. SDG 11 - Sustainable Cities and Communities
      SDG 11 Sustainable Cities and Communities

    Keywords

    • Automotive aftermarket
    • Business-innovation
    • Complex-systems
    • Smart-business
    • System Dynamics

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