@inbook{25f856d15f3c466082c6bffb865342af,
title = "Impact of Servant Leadership on Ethical Climate, Supervisor Conflict, and Organizational Outcomes",
abstract = "Precepts from servant leadership theory are used to tests a model that links servant leadership with interpersonal conflict with the supervisor, ethical climate, and organizational outcomes. Study findings show that servant leadership is conducive to lower levels of interpersonal conflict with the supervisor and higher ethical climate perceptions. Conflict with the supervisor affects work-family conflict and felt stress, eventually impacting job satisfaction and turnover intention. The model was tested with survey responses from 85 frontline employees working for an airline in South America.",
author = "Fernando Jaramillo and Fabrizio Noboa",
note = "Publisher Copyright: {\textcopyright} 2015, Academy of Marketing Science.",
year = "2015",
doi = "10.1007/978-3-319-10912-1\_5",
language = "Ingl{\'e}s",
series = "Developments in Marketing Science: Proceedings of the Academy of Marketing Science",
publisher = "Springer Nature",
pages = "5",
booktitle = "Developments in Marketing Science",
}